General terms and conditions
Hotel Battello, defined as Hotel Battello in the following paragraphs, is a structure of the company UseGo Sagl.
1. Scope of use
The following terms and conditions apply exclusively for Hotel Battello. Bookings made by and for individuals, groups, seminars or banquets are part of this scope of use.
2. Bookings and confirmation
Bookings are made through the Hotel Battello website and are confirmed to the customer in writing by e-mail. With the confirmation, the Hotel Battello reservations are binding for the customer. Variations of confirmations follow by both parties in writing.
3. Arrival and departure
Check-in: the day of arrival from 17.
Check-out: the day of departure before 11.
In case the check-out is performed later, half of the room/s tarif will be charged.
The rooms indicated in the reservation confirmation, including furniture, will be made available to the customer in very good condition for the requested duration.
Without reporting any damages at the time of taking over, the rooms will be considered intact, including furniture. Subsequently improved services are not subject to any price reduction. Subsequent complaints can not be made valid.
5. Number of guests
The rooms are prepared based on the reservation confirmation. At the time of reservation the maximum number of people per room is indicated. It is therefore not permitted to stay in more people than allowed.
The continental breakfast buffet offer fresh products, homemade cakes, cereals, cold cuts and cheese buffet, warm beverages and gluten free products.
The day could not start any better.
The breakfast is served from Monday to Sunday within 7 and 10 am.
VAT no.: CHE-188.435.231 VAT
Our prices shall be considered inclusive of 3.7% VAT.
8. Prices and terms of payment
All costs listed on the booking confirmation are chargeable. The total amount includes all services booked. Payment is made online, in advance, at the end of the reservation by credit card (or other means of payment available on the Hotel Battello website). Special conditions must be agreed in advance, and are valid only if made in writing.
9. Changes / Cancellation policies / No-Show
Cancellations and/or changes must be made through our website as soon as possible.
No-Show are not refunded.
10. Liability and damages
The customer is responsible for all damages inflicted to people or property, as well as its consequences, that during his stay were caused by him/her. Hotel Battello is not responsible for objects that were taken by customers. Any insurance is the responsibility of the tenant, respectively guest.
11. Applicable law
Legal matters are subject to Swiss law. The place of jurisdiction is that of Lugano.